FAQs |

Getting started

Does it cost me to use the app?: For the Householder it is free to sign up for the app. Any costs for collection are solely between the householder and the waste carrier.
How do I sign up?: Simply follow the sign-up instructions.
How do I request a pick up?: Build your load - using the graphics and drop-down menus, select what you’re disposing.
How will the wastecarrier know what needs picking up?: Take a picture of all the waste to be collected and upload it to the app

How do I request a quote?: Requesting a quote is easy. Once you’ve recorded what you need to dispose of and taken a photo, click on the ‘Request a Quote’ button. You can choose if you want to request a quote from all the waste carriers using wastetracka in your area or just one or two.
How do I know how much it's going to cost?: Once you’ve submitted your request the waste carrier/s will get back to you with their quotes. You will be notified within the app that quotes have been received.

How do I acept a quote?: When you’ve received a quote you’re happy with, click on the ‘Accept Quote’ button to choose the carrier you want to deal with.
What if there is more than one quote?: If you’ve requested multiple quotes, there’s a “Decline Quote” button for ones you don’t want.

When is my waste being collected?: The waste carrier you’ve chosen will schedule an agreed pickup time and collect your waste.
How do I know my waste has been collected?: You will receive a notification once your waste has been collected and you will be able to trace its journey through to disposal.
How do I know my waste has been disposed of?: You will also receive a notification once your waste has been disposed.
Who receives payment?: Please note that all collection costs are between the householder and the waste carrier and are not processed through the wastetracka app.